Privacy Policy
Last updated: June 26, 2026
Waviq ("we", "our", or "us") is a WhatsApp Business Automation SaaS platform registered in Vellore, Tamil Nadu, India (GSTIN: 33GYZPS1154Q1ZA). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our services.
1. Who We Are
Waviq is a WhatsApp Business Platform Tech Provider that builds and operates automated WhatsApp bots for businesses across multiple verticals including healthcare, fitness, restaurants, schools, and real estate. We operate under Meta's WhatsApp Business Platform terms as an authorized Tech Provider.
2. Information We Collect
We collect the following types of information:
- Business Information: Business name, contact details, GST number, and other registration details provided by our business clients during onboarding.
- WhatsApp Account Data: WhatsApp Business Account (WABA) IDs, phone number IDs, and access tokens provided through the Meta Embedded Signup flow.
- Message Data: Incoming and outgoing WhatsApp messages processed through our platform on behalf of our clients' customers.
- Usage Data: Message counts, conversation logs, and bot interaction data used to provide our services and generate analytics.
- Contact Information: Names and phone numbers of end users who interact with our clients' WhatsApp bots.
3. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain our WhatsApp automation platform
- Process and deliver messages on behalf of our business clients
- Manage WhatsApp Business accounts and message templates for clients
- Generate usage analytics and reports for our clients
- Improve and develop new features for our platform
- Comply with Meta's WhatsApp Business Platform policies and terms
- Respond to support requests and technical issues
- Send billing and service notifications to clients
4. WhatsApp Data and Meta Platform
Our platform integrates with Meta's WhatsApp Business Platform (Cloud API). By using our services, you acknowledge that:
- Message data is processed through Meta's Cloud API servers hosted by Meta
- Meta's WhatsApp Business and Commerce Policies apply to all messaging
- Message data is retained by Meta for up to 30 days per their platform terms
- We access your WhatsApp Business Account only with your explicit authorization through the Embedded Signup flow
5. Data Storage and Security
We take data security seriously and implement the following measures:
- All data is stored securely on Railway cloud infrastructure
- Access tokens and credentials are encrypted at rest
- Google Sheets used for data storage are access-controlled
- We do not sell or share client data with third parties for marketing purposes
- Access to client data is restricted to authorized Waviq personnel only
6. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Meta Platforms: As required to provide WhatsApp messaging services
- Google: For data storage via Google Sheets and Google Cloud services
- Railway: For application hosting and deployment
- Legal authorities: When required by law or to protect our rights
7. Data Retention
We retain data for as long as necessary to provide our services:
- Active client data is retained throughout the subscription period
- Message logs are retained for up to 90 days for support purposes
- After account termination, data is deleted within 30 days upon request
8. Your Rights
As a user of our platform, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at admin@waviq.in
9. Opt-Out and Message Preferences
End users who receive messages through our clients' WhatsApp bots can opt out at any time by:
- Replying "STOP" to any message
- Contacting the business directly to request removal
- Blocking the business number on WhatsApp
10. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
11. International Data Transfers
As we use cloud services, your data may be processed in countries outside India including the United States. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify clients of significant changes via email to admin@waviq.in. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: